FAQ - HT Drop

Q1:How does HT Dropshipping work?

NO MOQ.

Q2:What is the working method of HT?

We use communication media such as Facebook, Instagram, WhatsApp, Discord, etc. Our staff provide one-on-one services. After establishing a cooperative relationship, we will create work groups to improve work efficiency.

Q3:How to connect my Shopify store with HTDP?

Our technical staff will guide you to do this, the process is simple and easy:

No need to create an account, just install Dianxiaomi Shopify APP: https://apps.shopify.com/dianxiaomi

Subsequently, a specialist will guide you to directly register an account and connect with the goods

Q4:Do your shipments have tracking?

Yes,We will inform you of the stocking process in a timely manner before shipment. We will shoot a video of the transportation cost to ensure that all goods are delivered to the logistics provider and shipped on time. When transportation is underway, we will try to provide you with logistics trajectory tracking.

Q5:What are the shipping times per country?

Normally, it takes 2-3 days to stock up, and the following are the logistics delivery times for each country(Except for special circumstances during holidays in the target country):

· United States Express 5 to 8

· United Kingdom Express 3 to 6

· France Express 5 to 8

· Germany Express 5 to 8

· Italy Express 5 to 8

· Spain Express 5 to 8

Other countries can inquire with the corresponding service personnel

Q6:What is your processing time?

We will process all orders within 24 to 48 hours on weekdays (Monday to Saturday).

Q7:Do you have your own warehouse?

Yes，we have a big warehouses in wuxi，we can serve as your free warehouse in China.

Q8:What are the costs associated working with you?

We quote you on the total order cost depending on orders volume, including the product cost and shipping cost for each country. There are no additional hidden fees on top of these costs. Quality control and warehousing service are all free of charge.

Q9:How do you accept payments?

We prioritize using Payoneer and also offer other payment methods such as PayPal, wise

Please note that PayPal will charge commission fee additionally for each payment. It is $0.3+4.7% per payment.

Q10:Do you provide personalized brand customization services?

Yes，We provide comprehensive vertical personal brand customization, including brand inserts, brand stickers, customized manuals, customized packaging, etc. The pricing, delivery time, and minimum order quantity depend entirely on the target product, but we always negotiate some of the most favorable prices and production plans for our customers.

Q11How to get refund?

When there are quality issues, lost parts or other problems with the product, please communicate with us as soon as possible, and we will negotiate to handle after-sales protection for your rights. We will use multiple processing methods such as discounts or refunds for your new order.